Chantry School

Chantry School wishes to communicate effectively with our parents, students and wider community. However, on occasions, we accept that we can make mistakes or fail to communicate as well as we would wish.

 

Chantry School is committed to dealing with complaints promptly, fairly and carefully.  We encourage all stakeholders to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

 

You can get in touch with us in the following ways:

 

·       By letter

·       By email (chantry@chantryschool.co.uk)

·       By telephone (01895 446747)

·       Or in person, after making an appointment

 

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue.

 

If you remain dissatisfied, the School has a formal Complaints Policy sets out a structure under which your complaint can be heard.  A copy of the policy is available on request from the School Office.